Friendly Reminder

Welcome to the SIMMONS HK app! Your trust is very important to us, and we understand the importance of your personal information. Please read and fully understand the following:

1. To provide you with services such as snoring intervention, sleep reports, and remote control, we will collect, use, store, and protect necessary personal information in accordance with the SIMMONS HK Privacy Policy.

2. We will not provide, sell, share, or trade your personal information to any unrelated third party unless we have obtained your prior permission or as required by laws and regulations.

3. Based on your explicit authorization, we may request permission to access your microphone and Bluetooth devices. You have the right to refuse or revoke this permission.

4. You can query, copy, correct, supplement, or delete your personal information. You can also transfer personal information to a designated third party, withdraw your consent, cancel your account, request explanations, restrict or refuse processing, file complaints, and adjust other privacy settings. In special circumstances, we will respond to specific requests from your close relatives.

5. We have taken industry-standard security measures to protect your personal information.

Based on this, the SIMMONS HK service provider has formulated this "SIMMONS HK Privacy Policy" (hereinafter referred to as "this Policy" or "this Privacy Policy") to help you fully understand how we collect, use, share, store, and protect your personal information during your use of our products and services, and how you can manage your personal information, so that you can make better appropriate choices. At the same time, the security of your personal information depends on your careful and reasonable use and proper safekeeping of your SIMMONS HK account. If you discover that your account has been used by an unauthorized third party or that there are other account security issues, you should immediately notify us and report the case to the public security authorities. We will take action on such requests within a reasonable timeframe.

Please read the full versions of the SIMMONS HK User Agreement and SIMMONS HK Privacy Policy for detailed information.

If you agree to the SIMMONS HK User Agreement and SIMMONS HK App Privacy Policy, please click "Agree" to begin using our products and services. We will do our best to protect your personal information security.

Update Date: February 11, 2026

Effective Date: March 1, 2026

Version Number: 1.0

SIMMONS HK Privacy Policy

【Special Note】Please read the SIMMONS HK Privacy Policy carefully, paying particular attention to the terms marked in bold/bold underline, to ensure you fully understand and agree to them before using the service.

Simmons Bedding & Furniture (HK) Limited and its affiliates (registered address: Room 2010-15, 20/F, Tower 2, Grand Century Place, 193 Prince Edward Road West, Mong Kok, Kowloon, Hong Kong, hereinafter referred to as "we") attach great importance to the privacy and personal information protection of our users. This Privacy Policy applies to all forms of SIMMONS HK that we operate, including but not limited to the SIMMONS HK APP client and the SIMMONS HK WeChat mini-program and other forms that may be developed in the future. If our products or services use SIMMONS HK products and/or services (such as logging in with a SIMMONS HK member account) but there is no separate privacy policy, this policy also applies to those products and/or services. When you use our services, we may collect and use your relevant information.

This SIMMONS HK Privacy Policy (hereinafter referred to as "this Privacy Policy") explains to you how we collect, use, store, provide to third parties, and protect this information when you use SIMMONS HK's various business functions such as snoring intervention, sleep reporting, and remote control (collectively referred to as "our products and/or services"), as well as the ways we provide you with access to, update, delete, and protect this information.

Except for the information collection and use activities described in this policy, this policy does not apply to other services provided to you by third parties. Such other services are subject to their privacy policies and other personal information collection and use rules, which are explained to you separately.

This Privacy Policy will help you understand the following:

1. How we collect and use your personal information
2. How we delegate the processing, provide to third parties, transfer, and publicly disclose your personal information
3. How we protect and store your personal information
4. How you can manage your personal information
5. Protection of minors' personal information
6. Notices and revisions
7. How to contact us

This Privacy Policy is closely related to our products and/or services. We hope you will carefully read and confirm that you fully understand the contents of this Privacy Policy before using it, so that you can make the choices you deem appropriate in accordance with the guidance of this Privacy Policy. We have strived to use clear and concise language and expressions in this Privacy Policy, and have highlighted the clauses and personal information that are of significant importance to your rights to draw your attention. By clicking the "Agree" button, you agree that we may process your personal information in accordance with this Privacy Policy. If you have any questions, comments, or suggestions regarding this Privacy Policy, please contact us through the contact information provided in Section 7 of this Privacy Policy.

1. How We Collect and Use Your Personal Information

(I) How We Collect Your Personal Information

We will only collect and use your personal information for the following purposes:

1. Account Registration and Login

When you register a SIMMONS HK account, we need to collect your mobile phone number. We will send you an SMS verification code to verify your identity.

If you choose to create an account by setting a password, we will also collect and store (encrypt) your password. Additionally, to provide you with a more comprehensive service report, you can choose to complete your personal information. We need to collect and use the avatar, nickname, gender, birthday, and personal signature information you provide to us. If you refuse to provide this information, the service may not achieve its intended effect, but it will not affect your use of other products and/or services.

We collect the above information to provide you with SIMMONS HK's intelligent services, help you complete the registration of your SIMMONS HK account, and protect your account security. If you refuse to provide your mobile phone number, we will not be able to create an account for you, and you can only use the browsing service of the SIMMONS HK APP.

2. Snoring Intervention Service/Sleep Report Service

To provide you with snoring intervention and sleep report services, we will collect and use information you provide and set regarding your sleep schedule, snoring intervention level, bedtime, and wake-up time. To collect and analyze your snoring status, we will request microphone access to collect ambient sound and snoring sound information. We collect this information to help you with snoring intervention and provide sleep report services. We strive to ensure a good user experience for your app. If you refuse to grant microphone access, we will be unable to collect ambient sound and snoring sound, and you will not be able to use our snoring intervention service. This may also result in the sleep report service not achieving its intended effect, but it will not affect your use of the sleep report service and/or our other services.

3. Wake-up Alarm Service

To provide you with the wake-up alarm service, we will collect and use information you provide regarding alarm execution time, alarm cycle time, and wake-up alarm effect settings. You can also choose to enable or disable the wake-up alarm function under the "Wake-up" section. If you refuse to provide this information or choose to disable the wake-up alarm function, we will not be able to provide you with the wake-up alarm service, but it will not affect your normal use of our other services.

4. Remote Control Service

To provide you with remote control service, we need to connect your SIMMONS smart electric bed. We will request Bluetooth permission from you to connect the device and enable remote control via the app. If you refuse to grant Bluetooth permission, you will not be able to connect your phone to the SIMMONS smart electric bed for remote control, but this will not affect your normal use of our other services. Additionally, if you wish to disable the vibration of the app remote control buttons, you can turn off the vibration effect by clicking the "My - Settings - App Remote Control Button Vibration" button.

5. Feedback

When you provide feedback, we will collect your textual opinions or suggestions. If you do not agree to us collecting the above information, you will not be able to provide text or image feedback, but this will not affect your normal use of our other services.

(II) Device Permission Access

During your use of the SIMMONS HK APP, we need to request device permissions from you within necessary limits. If you do not provide this information and grant the corresponding permissions, it will not affect your browsing of SIMMONS HK's basic services, but you may not be able to access the user experience provided by these additional services or functions. Please be aware that we do not grant your device permissions by default; the SIMMONS HK APP may only collect your information through device permissions if you actively confirm that permissions are granted. The permissions requested by the SIMMONS HK APP, the purpose of granting permissions, and the information requested from you before granting permissions are as follows:

(1) Network Permission: You need to use the network for data communication to use any of our products and/or services. If you do not grant this permission, you will not be able to use our products and services.

(2) Microphone Permission: To use the snoring intervention service, you need to grant microphone permission. If you do not grant this permission, it will not affect the use of the product's basic functions, but you will not be able to use the service.

(3) Bluetooth/Location Permission: To connect your smart electric bed to achieve remote control service, you need to grant Bluetooth permission (lower versions of Android also require location permission to discover nearby Bluetooth devices). If you do not grant this permission, you will not be able to use the related services.

(4) Camera/Album Permission: If you need to upload photos/images to complete your personal information for better use of the personal homepage function, you need to grant the album permission. Not granting this permission will not affect the use of the product's basic functions, but may prevent the service from achieving the intended effect.

By granting the above permissions, you authorize us to collect and use this personal information to achieve the above functions. If you wish to deactivate the permissions after the initial authorization, you can do so in the device settings. You can decide to enable or disable these permissions at any time. If you choose to deactivate, we will no longer collect and use your personal information, nor will we be able to provide you with the functions corresponding to these authorizations. Your decision to deactivate permissions will not affect the processing of personal information previously authorized based on your consent.

(III) Exceptions to Obtaining Authorization and Consent

You fully understand that, according to relevant laws and regulations, we do not need to obtain your authorization and consent to collect and use your personal information in the following circumstances:

1. Related to our fulfillment of obligations stipulated by laws and regulations;

2. Related to national security and defense security;

3. Related to public safety, public health, and major public interests;

4. Related to criminal investigation, prosecution, trial, and execution of judgments;

5. For the purpose of protecting the life, property, or other major legitimate rights and interests of the personal information subject or other individuals, but it is difficult to obtain the consent of the individual;
6. The personal information collected is information that the personal information subject or guardian has voluntarily disclosed to the public. 7. Information that is publicly available;

7. Information collected from legally publicly disclosed information, such as legitimate news reports or government information disclosure channels;

8. Information necessary for signing a contract at your request;

9. Information necessary for maintaining the safe and stable operation of the products and/or services provided, such as detecting and handling product and/or service malfunctions;

10. Information necessary for legitimate news reporting;

11. Information necessary for academic research institutions to conduct statistical or academic research based on public interest, and for which personal information contained in the results of academic research or descriptions is de-identified when provided to the public;

12. Other circumstances stipulated by laws and regulations.

(iv) Circumstances Where We Obtain Your Personal Information from Third Parties

We will not obtain your personal information from third parties. If we subsequently add account registration and login methods, such as authorizing the sharing of personal information (e.g., avatar, nickname, WeChat UserID), and bind or associate them with your account, enabling you to directly log in through a third-party account, use our products and/or services, or achieve interoperability between accounts, then we will strictly obtain the relevant information within the scope of your express consent, and, in accordance with agreements with third parties and after confirming the legality of the source of personal information, will use your personal information in compliance with relevant laws and regulations. We will use protection measures no less stringent than those we use for our own users' personal information to protect indirectly obtained personal information.

(V) Rules for the Use of Your Personal Information

1. We will use the collected personal information in accordance with this Privacy Policy and to achieve the functions of our products and/or services. If we use the information for other purposes not specified in this Privacy Policy, or use information collected for a specific purpose for other purposes, we will obtain your explicit consent in advance.

2. Please be aware that, in accordance with applicable laws, if we take technical measures and other necessary measures to process personal information so that the data recipient cannot re-identify a specific individual and cannot restore it, or if we may conduct de-identification research, statistical analysis, and prediction of the collected information to improve the content and layout of the SIMMONS HK website, provide product or service support for business decisions, and improve our products and services (including using anonymized data for machine learning or model algorithm training), then the use of such processed data does not require further notification to you or your consent.

3. If the information you provide contains the personal information of other users, you must ensure that you have obtained legal authorization before providing this personal information to SIMMONS HK.

4. We will collect statistics on the usage of our products and/or services and may share this statistical information with the public or third parties to demonstrate the overall usage trends of our products and/or services. However, this statistical information does not contain any personally identifiable information about you.

5. When we display your personal information, we will use methods including content replacement and anonymization to desensitize your information to protect your information security.

(VI) How We Use Cookies and Similar Technologies

1. Use of Cookies

To personalize your online experience and make your access easier, we will send one or more small data files called cookies to your computer or mobile device. The cookies assigned to you are unique and can only be read by the web server in the domain that issued the cookie to you. We send you cookies to simplify your repeated login steps, store data such as your shopping preferences or items in your shopping cart to provide you with shopping preference settings, help you optimize your choice and interaction with advertisements, help determine your login status, and ensure account or data security. 2. We will not use cookies for any purpose other than those described in this Privacy Policy. You can manage or delete cookies according to your preferences. You can clear all cookies stored on your computer. Most web browsers automatically accept cookies, but you can usually modify your browser settings to refuse cookies as needed. Alternatively, you can clear all cookies stored within the software. However, if you do this, you may need to manually change your user settings every time you visit the website, and all previously recorded information will be deleted, which may have some impact on the security of the services you use.

2. Use of Web Beacons and Similar Technologies

In addition to cookies, we will also use other similar technologies such as web beacons and ETags on our website. Specific methods include:

(1) Using web beacons on the website to count user visits and identifying registered SIMMONS HK users through access cookies.

(2) Providing you with personalized services based on the obtained cookie information.

(3) ETag (Entity Tag) is an HTTP protocol header transmitted between an internet browser and an internet server, which can replace cookies. ETag can help us avoid unnecessary server load, improve service efficiency, and save resources and energy. At the same time, we may use ETag to record your identity so that we can better understand and improve our products or services.

1. How We Entrust Processing, Provide, Transfer, and Publicly Disclose Your Personal Information

(I) Entrusted Processing

We may entrust third-party service providers to process your information on our behalf so that they can help us provide professional services, including logistics services. Such entrusted processing is subject to the purposes stated in this Privacy Policy, and we will require entrusted institutions to comply with strict confidentiality obligations and take effective confidentiality measures through written agreements, audits, etc., prohibiting them from using the entrusted information for purposes other than those entrusted.

(II) Sharing

1. We are committed to gaining and maintaining your trust in us and will not share your personal information with any company, organization, or individual other than SIMMONS HK service providers, except in the following circumstances: (1) We have obtained your explicit consent or authorization in advance; (2) We provide information as required by applicable laws and regulations, legal procedures, administrative or judicial requirements, or litigation and dispute resolution; (3) To the extent permitted by laws and regulations, it is necessary to protect the interests, property, or safety of ourselves, our affiliates or partners, you, other SIMMONS HK users, or the public from harm; (4) Only by sharing your personal information can we provide you with the products or services you need. (5) To handle your disputes or controversies with others as required by law; (6) To comply with the relevant agreements signed with you (including online electronic agreements and corresponding platform rules) or other legal documents provided; (7) To be used for academic research purposes; (8) To be used for social public interest purposes in accordance with laws and regulations.

2. To facilitate our provision of products and services to you based on your SIMMONS HK account, recommend information that may be of interest to you, identify abnormal member accounts, and protect the personal and property safety of our affiliates, other users, or the public from harm, we may share your personal information with our affiliates and/or their designated service providers. However, we will only share necessary personal information, and this will be subject to the purposes stated in this Privacy Policy. If we share your sensitive personal information, or if our affiliates change the purpose of processing personal information, we will seek your authorization and consent again.

3. We may entrust authorized partners to provide you with certain services or perform functions on our behalf. We will only share your information for the legitimate, proper, necessary, specific, and explicit purposes stated in this Privacy Policy. Authorized partners will only have access to the information necessary for them to perform their duties, and we will require them through agreements not to use this information for any other purpose. Our authorized partners include the following types: (1) Suppliers of goods or technical services. (2) Authorized partners for advertising and analytics services. We will entrust these partners to process information related to advertising reach and effectiveness, and provide them with non-personally identifiable statistical information or matching results to help them understand their audience or customers. These partners may combine the above information with other data they have legally obtained to perform advertising services or make decision-making recommendations that we commission. However, unless we obtain your permission, we will not share your personally identifiable information with partners who provide advertising or analytics services, or we will de-identify this information so that authorized partners cannot identify you personally.

4. SDK Usage

To ensure the stable operation and functionality of our client, and to enable you to use and enjoy more services and features, our application embeds third-party software development kits (SDKs) from authorized partners. Specific information regarding SDK collection and usage is subject to the SDK operator's privacy policy or related statements. Please understand that we can only access the permissions requested by third-party organizations and the sensitive information they have explicitly disclosed to us; we cannot conduct real-time monitoring.

We will conduct rigorous security testing on the application programming interfaces (APIs) and software development kits (SDKs) used by authorized partners to obtain relevant information, and we will agree on strict data protection measures with authorized partners, requiring them to process personal information in accordance with this policy and any other relevant confidentiality and security measures. Furthermore, we have configured an SDK switch to disable it in case of abnormal situations.

The following details the SDKs of our authorized partners:

• Dynamic Ability SDK (com.huawei.hms.feature) SDK

SDK Name: Dynamic Ability SDK

Developer: Huawei Software Technologies Co., Ltd.

Privacy Policy: https://developer.huawei.com/consumer/cn/doc/AppGallery-connect-Guides/agc-dynamicability-sdksecurity-0000001058890662

(2) Huawei Unified QR Code Scanning SDK (Android version) (com.huawei.hms.scankit) SDK

SDK Name: Huawei Unified QR Code Scanning SDK (Android version)

Developer: Huawei Software Technologies Co., Ltd.

Privacy Policy: https://developer.huawei.com/consumer/cn/doc/HMSCore-Guides/sdk-data-security-0000001050043971

5. We will sign strict confidentiality agreements with the companies, organizations, and individuals with whom we share personal information, requiring them to process personal information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures. To ensure data security and control by third parties, we have launched a privacy protection service, providing a secure and reliable data use and storage environment in the cloud to ensure the security of user data. Regarding the use of sensitive personal data, we require third parties to adopt data anonymization and encryption technologies to better protect user data.

6. We may exchange information with other companies and organizations to comply with legal and regulatory requirements, enforce orders, or apply our terms of use and other agreements, or to protect the rights, property, or safety of SIMMONS HK, you, or other SIMMONS HK users, such as to prevent fraud and other illegal activities and reduce credit risk. However, this does not include selling, renting, sharing, or otherwise disclosing personal information for profit in violation of the commitments made in this Privacy Policy.

(III) Transfer

We will not transfer your personal information to any company, organization, or individual, except in the following circumstances: (1) with your explicit consent or authorization; (2) as required by applicable laws and regulations, legal procedures, or mandatory administrative or judicial requirements; (3) in cases involving mergers, acquisitions, bankruptcy liquidation, asset transfers, or similar situations, if the transfer of personal information is involved, we will require the new company or organization holding your personal information to continue to be bound by this Privacy Policy; otherwise, we will require the company or organization to re-obtain your authorization and consent.

(IV) Public Disclosure

We will only publicly disclose your personal information in the following circumstances, provided that we have taken security measures that meet industry standards: 1. With your explicit consent or based on your active choice, we will disclose the personal information you specify within the disclosure methods and scope that you agree to; 2. When required by laws and regulations and relevant policies or administrative or judicial authorities, or when you have seriously violated the relevant SIMMONS HK agreements and rules, or in order to protect the personal and property safety of SIMMONS HK platform users or the public from harm, we may publicly disclose your personal information according to the required type and disclosure method. When we receive a request to disclose the aforementioned information, we will require the provision of corresponding legal documents, such as subpoenas or investigation letters. We carefully review all requests to ensure they have a legal basis and are limited to data that law enforcement agencies have a legal right to obtain for specific investigative purposes. Subject to the provisions of laws and regulations, all documents we disclose are protected by encryption keys.

(V) Other Rules

1. Please note that information you voluntarily provide or even publicly share when using our services may involve your or others' personal information, including sensitive personal information. Please exercise caution when providing or disclosing such information. If the information involves the personal information of others, please obtain their separate consent before providing or disclosing it.

2. Please be aware that, according to legal provisions, if we take technical measures and other necessary measures to process personal information so that the data recipient cannot re-identify a specific individual and cannot restore it (i.e., anonymize), the sharing, transfer, and public disclosure of the processed data do not require further notification to you or your consent.

III. How We Protect and Store Your Personal Information

(I) Storage Location

We store your personal information within the territory of the People's Republic of Hong Kong Special Administrative Region in accordance with laws and regulations. Currently, we do not store your personal information across borders or provide it to overseas entities. If cross-border storage or provision of personal information to overseas entities is necessary, we will separately and clearly inform you (including the name or title of the overseas recipient, contact information, purpose of processing, processing method, type of personal information, and the methods and procedures for you to exercise your legal rights with the overseas recipient, etc.) and obtain your authorization and consent again. We will also strictly require the recipient to process your personal information in accordance with this Privacy Policy and other relevant laws and regulations.

(II) Storage Period

We will take reasonable and feasible measures to avoid collecting and processing irrelevant personal information. We will only retain your personal information for the period necessary to achieve the purposes described in this policy. After the retention period expires, we will delete your personal information or anonymize it in accordance with applicable laws.

(III) Security Protection Measures

We attach great importance to personal information security and take all reasonable and feasible measures to protect your personal information:

1. Data Security Technical Measures

We will adopt industry-standard security protection measures, including establishing reasonable institutional norms and security technologies to prevent your personal information from being accessed, used, or modified without authorization, and to avoid data damage or loss. SIMMONS HK's network services adopt encryption technologies such as Transport Layer Security (TLS) and provide browsing services through HTTPS to ensure the security of user data during transmission. We use encryption technology to encrypt and store user personal information and isolate it through isolation technology. When personal information is used, such as in the display of personal information or related calculations, we will use various data anonymization technologies, including content replacement and SHA256, to enhance the security of personal information during use. We also use strict data access control and multi-factor authentication technology to protect personal information and prevent data from being used illegally. At the same time, we use automatic code security checks and data access log analysis technology to conduct personal information security audits.

2. Other Security Measures Taken by SIMMONS HK to Protect Personal Information

(1) We manage and regulate the storage and use of personal information by establishing an internal data classification and grading system, data security management standards, and data security development standards. We implement comprehensive security control over data through confidentiality agreements with information access parties, monitoring, and auditing mechanisms. We have established a Data Security Committee with a dedicated personal information protection department and a data security emergency response organization to promote and safeguard personal information security and strengthen security awareness. We also conduct security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.

(2) We only allow SIMMONS HK and our affiliates' employees and partners who need to know this information to access personal information, and we have established strict access control and monitoring mechanisms for this purpose. We also require all personnel who may have access to your personal information to fulfill their corresponding confidentiality obligations. Failure to fulfill these obligations may result in legal liability or termination of cooperation with SIMMONS HK.

(3) We will take all reasonable and feasible measures to ensure that no irrelevant personal information is collected. We will only retain your personal information for the period necessary to achieve the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

3. Please Protect Your Account Security

We strongly recommend that you do not use communication methods not recommended by the SIMMONS HK platform to send your information when using SIMMONS HK services. Please also use a complex password to help us protect your account security. Please protect your personal information carefully and only provide it to others when necessary. If you discover that your personal information, especially your account or password, has been leaked or stolen, please contact the SIMMONS HK customer service hotline immediately so that we can take appropriate measures based on your request. When using SIMMONS HK for online transactions, you will inevitably have to disclose your personal information, such as contact information or address, to the other party or potential trading partners. Please note that information you voluntarily share or even publicly share when using our services may involve your or others' personal information, including sensitive personal information. Please consider more carefully whether to share or even publicly share relevant information when using our services.

(IV) Security Incident Handling

The internet environment is not 100% secure. We will do our best to ensure or guarantee the security of any information you send to us. To address potential risks such as leakage, damage, and loss of personal information, we have established multiple systems that clearly define the classification and grading standards for security incidents and vulnerabilities, as well as corresponding handling procedures. We have also established a dedicated emergency response team for security incidents. In accordance with the requirements of security incident handling specifications, we activate security plans for different security incidents to mitigate losses, analyze, locate, formulate remedial measures, and cooperate with relevant departments to trace and combat the source of the incident. If our physical, technical, or administrative protective facilities are damaged, resulting in unauthorized access, public disclosure, alteration, or destruction of information, causing damage to your legitimate rights and interests, we will promptly activate the emergency plan and take reasonable remedial measures to minimize the impact on your personal information and other rights and interests. In the unfortunate event of a personal information security incident, we will also inform you, in accordance with the requirements of laws and regulations, of the basic situation and possible impact of the security incident, the measures we have taken or will take, suggestions for you to prevent and reduce risks independently, and remedial measures for you. We will inform you of the relevant circumstances of the incident via letters, customer service hotlines, push notifications, etc. When it is difficult to notify each individual data subject, we will take reasonable and effective measures to issue a public announcement. At the same time, we will also report the handling of personal information security incidents as required by regulatory authorities.

If you have any questions about our personal information protection, you can contact us through the contact information in Article 7 of this Privacy Policy. If you discover that your personal information has been leaked, especially your account and password, please contact us immediately through the contact information stipulated in Article 7 of this Privacy Policy so that we can take appropriate measures.

1. How You Manage Your Personal Information

In accordance with relevant Hong Kong Special Administrative Region laws, regulations, national standards, and common practices in other countries and regions, we guarantee your legal rights to exercise your personal information. In addition to following the operation path in Section 1 of this Privacy Policy on our client, you can also access and manage your information through the following methods:

(I) Querying, Correcting, and Supplementing Your Information

1. You can enter the SIMMONS HK APP, click "My" to enter your personal account settings, and then query, correct, and supplement your account information yourself. Alternatively, you can manage your login password or change your bound mobile phone number through "SIMMONS HK APP—My—Settings". 2. Contact us via our customer service hotline for correction.

(II) Deleting Your Information

You can delete some of your information through the methods listed in "(I) Inquiring, Correcting, and Supplementing Your Information". If you voluntarily cancel your personal account, we will promptly delete or anonymize your personal information in accordance with applicable laws and regulations, unless there is a mandatory legal requirement for retention or it is necessary to retain it for the purposes described in this policy. You can also request the deletion of your personal information by contacting customer service in the following circumstances:

1. If our processing of personal information violates laws and regulations;

2. If we collect or use your personal information without your explicit consent;

2. If our processing of personal information seriously violates our agreement with you. If we decide to respond to your deletion request, we will also, to the extent possible, notify the entities that obtained your personal information from us and require them to delete it promptly (unless otherwise stipulated by laws and regulations, or these entities have independently obtained your authorization).

(III) Changing the Scope of Your Authorization and Consent

You can change or withdraw the scope of your authorization for us to collect and process your personal information: You can do so by changing the application permission settings on your mobile device or by contacting our customer service hotline. However, please note that for certain types of personal information, such as information necessary to achieve the basic functions of SIMMONS HK or information necessary for us to fulfill our obligations under laws and regulations, we may not be able to respond to your request to change the scope of authorization (see (V) Responding to Your Above Requests). Once you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw consent will not affect our previous processing of personal information based on your authorization.

(IV) Canceling Your Account

You can apply to cancel your account in the following ways:

1. Log in to the SIMMONS HK APP client and submit a cancellation application through "My - Settings - Account and Security - Cancel Account";

2. Seek assistance through our customer service hotline to help you cancel your account. After you voluntarily cancel your account, we will cease providing you with products or services and delete or anonymize your personal information in accordance with applicable laws.

(V) Responding to Your Requests

1. To protect your account security, when you make the above requests, we may first require you to verify your identity (such as by requiring a written request or other means) before processing your request. We will respond to your requests within 15 days. If you are not satisfied with our response, you can file a complaint with our dedicated personal information protection department through our customer service hotline.

2. In principle, we do not charge fees for reasonable requests. However, for repeated requests that exceed reasonable limits, we will charge a fee at our discretion. We may refuse requests that contain information not directly related to your identity, unnecessarily repeat information, require excessive technical means (e.g., developing a new system or fundamentally changing current practices), pose a risk to the legitimate rights and interests of others, or are impractical. In the following circumstances, we will be unable to respond to your request in accordance with laws and regulations: (1) related to our fulfillment of obligations stipulated by laws and regulations; (2) directly related to national security and defense security; (3) directly related to public safety, public health, and major public interests; (4) directly related to criminal investigation, prosecution, trial, and execution of judgments; (5) where there is sufficient evidence to show that the personal information subject has acted maliciously or abused their rights; (6) for the purpose of protecting the life, property, or other major legitimate rights and interests of the personal information subject or other individuals, but it is difficult to obtain the individual's authorization and consent; (7) where responding to your request would cause serious damage to the legitimate rights and interests of you or other individuals or organizations; (8) involving trade secrets.

1. How We Protect Minors' Information

We do not provide services to minors under the age of 14.

We take appropriate measures to ensure that minors' personal information is not processed by us. If we discover that personal information has been collected from minors, we will delete that personal information immediately. If you are the guardian of a minor and believe that the minor has provided us with personal information, please contact our personal information protection officer to ensure that the personal information is deleted immediately and that the minor unsubscribes from or stops using any applicable services.

1. Notifications and Revisions

1. To provide you with better services and as the SIMMONS HK APP business develops, this Privacy Policy will be updated accordingly. However, we will not restrict your rights under this Privacy Policy without your explicit consent. We will notify you of updates by posting the updated version on the SIMMONS HK APP and by issuing announcements or other appropriate means before the updates take effect, such as publishing the modification history of this policy on a dedicated page.

2. For significant changes, we will provide more prominent notifications (we will explain the specific changes to the Privacy Policy through special prompts, including but not limited to SMS, pop-ups, etc.).

Significant changes referred to in this Privacy Policy include, but are not limited to:

(1) Significant changes to our service model, such as the purpose of processing personal information, the types of personal information processed, and the way personal information is used;

(2) Significant changes to our ownership structure, organizational structure, etc. Such as changes in information controllers due to business adjustments, bankruptcy, mergers and acquisitions, restructuring, etc.;

(3) Changes in the main recipients of shared, transferred, or publicly disclosed personal information;

(4) Significant changes in your rights regarding personal information processing and how to exercise them;

(5) Changes in the department responsible for personal information security, contact information, and complaint channels;

(6) When a personal information security impact assessment report indicates a high risk.

3. We will also archive previous versions of this Privacy Policy for your reference.

VII. How to Contact Us

1. If you have any questions, comments, or suggestions regarding this Privacy Policy or matters related to your personal information, please contact us.

User Service Hotline: (852) 2378-4848

Contact Address: Room 2010-15, 20/F, Tower 2, New Century Plaza, 193 Prince Edward Road West, Mong Kok, Kowloon, Hong Kong

2. Under normal circumstances, we will reply within fifteen (15) days. If you are dissatisfied with our response, especially if you believe that our handling of your personal information has infringed upon your legitimate rights and interests, and we still refuse to make improvements after your feedback, you may also seek a resolution by filing a lawsuit in a court with jurisdiction in the defendant's place of residence.