Privacy Policy

Release date: November 2, 2023

    Kirsch Technology Co., LTD. (hereinafter also referred to as "We") understands the importance of personal information to you, so we attach great importance to the protection of your privacy and personal information, and we will treat and handle the contents of this "Kirsch Technology Privacy Policy" (hereinafter referred to as "Privacy Policy") with a high degree of prudence. This Privacy Policy is closely related to your use of our products and/or services.

    When you download, install, launch, browse, register, log in, use our products and/or services (hereinafter collectively referred to as "use our products and/or services"), we will process and protect your personal information in accordance with the provisions of this Privacy Policy. Therefore, we hope that you can carefully read and fully understand the full text of this Privacy policy, and when necessary, in accordance with the guidance of this privacy policy, make the choice you think is appropriate. We try our best to explain the relevant technical terms involved in this Privacy Policy to you in a concise and concise manner for your understanding. We hereby kindly remind you that the terms of this Privacy Policy that have a significant relationship with your rights and interests (may) have been specially reminded in bold font, please pay attention to the key reference.

    You should use our products and/or services after carefully reading and fully understanding this Privacy Policy. If you do not agree with the contents of this Privacy Policy, it may cause our products and/or services to fail to operate normally or to achieve the service effect we intend to achieve, you should immediately stop accessing/using our products and/or services. Your use or continued use of the products and/or services provided by us indicates that you fully understand and agree to the full contents of this Privacy Policy (including updated versions).

This Privacy Policy will help you understand the following
1. The scope of application of this Privacy policy and the meaning of relevant words
2. How do we collect and use your Personal information
How do we share, transfer and publicly disclose your personal information
4. Your rights with respect to your personal information
5. How do we store and protect your Personal information
6. Protection of minors
Vii. Updates to this Privacy Policy
Eight, how to contact us
9. Others

• The scope of this Privacy Policy and the meaning of relevant terms
o Scope of application
This Privacy Policy applies uniformly to all of our products and/or services, and this Privacy Policy applies when you use any of our products and/or services, regardless of whether the product and/or service has a separate privacy policy, and regardless of whether you are a browsing user (visitor) or a registered login user. However, please note that this Privacy Policy does not apply to:
Our products and/or services may contain or link to information and/or third party services (including any third party applications, websites, products, services, etc.) provided by third parties that are responsible for the operation of such information and/or services and your use of such information and/or services is not related to us. This Privacy Policy only applies to your personal information collected by us, and does not apply to the collection of your personal information by any third party, as well as the services provided by any third party or the rules for the use of information by third parties. We do not assume any responsibility for the collection, storage and use of your personal information by any third party to the extent permitted by law.
• Meaning of relevant words
Personal information: refers to all kinds of information about identified or identifiable natural persons recorded electronically or by other means, excluding information that has been anonymized.
Sensitive personal information: refers to the personal information that, once leaked or illegally used, may easily lead to the violation of the human dignity of natural persons or the harm to the personal and property safety, including biometric information, religious beliefs, specific identities, medical and health information, financial accounts, whereabouts and tracks, as well as the personal information of minors under 14 years of age.
Processing of personal information: including the collection, storage, use, processing, transmission, provision, disclosure and deletion of personal information.
Personal information deletion: refers to the act of removing personal information from the system involved in the realization of daily business functions, so that it remains unsearchable and inaccessible.
De-identification: refers to the process of technical processing of personal information so that it cannot identify or associate with the subject of personal information without the help of additional information.
Anonymization: refers to the process of technical processing of personal information so that the subject of personal information cannot be identified and the processed information cannot be recovered.
• How do we collect and use your personal information
When you use our products and/or services, we need/may need to collect and use your personal information including the following two types:
Type 1: We provide information necessary for the basic functions of the products and/or services, you must authorize us to collect or use. If you refuse to provide, you will not be able to use our products and/or services normally;
Type 2: Information that is necessary for us to provide additional functions of the products and/or services: This information is not necessary for the normal operation of the products and/or services, and you can choose to separately agree or disagree with our collection or use. If you refuse to provide, you will not be able to use the relevant additional functions normally or cause the additional functions to be unable to achieve or achieve the effect we intend to achieve, but it will not affect your normal use of the basic functions.
The specific functional scenarios we provide include:
(1) Account creation service
In order to identify and store your personal information, as well as to contact you or send you the necessary notifications, we need to collect and use your mobile number. If you refuse to provide, we will not be able to identify the user and provide the appropriate product and/or service, nor will we be able to send you a notification.
(2) Sensor-based sleep reporting services
To provide you with sleep reporting services, We need to collect and use your sleep information based on the sensors in the smart bed (including but not limited to sleep average index, start sleep, end sleep, total sleep time, bed time, wake time after falling asleep, sleep latency time, R phase latency time, wake times, out of bed times, sleep efficiency, sleep stage proportion, body movement time, body movement times). Respiratory screening information (including, but not limited to, respiratory trends, respiratory variation index, mean breathing during sleep, slowest breathing during sleep, fastest breathing during sleep, total apnea, AHI (sleep apnea hypopnea index), OSAS (obstructive sleep apnea syndrome), Heart rate screening information (including but not limited to heart rate trend, mean heart rate during sleep, slowest heart rate during sleep, fastest heart rate during sleep, cardiovascular health index, heart rate variability index, morning pulse (times/min)), Blood pressure screening information (blood pressure trend, systolic and diastolic blood pressure falling asleep and waking up in the morning, minimum systolic and diastolic blood pressure, maximum systolic and diastolic blood pressure, average systolic and diastolic blood pressure), snoring information (including but not limited to snoring time, total number of snoring, average number of snoring, etc.), and generate a sleep report for you based on the above information (specific information is displayed in the sleep report). You can turn on or off the data switch in the "My - Settings - Data switch" page of the APP. If you turn off the data switch, the sleep report will no longer be generated, you will not be able to use the service, and we will no longer process your above information (specific service instructions shall prevail).
Key tips:
We can only provide sensor-based additional services after you bind the smart bed, so when you do not bind the smart bed or unbind the smart bed, the data switch will be turned off by default, and you cannot use the sensor-based additional services.
(3) Sleep questionnaire survey service
In order to make your sensor-based additional services more accurate, we need to collect and use the gender, birthday, basic systolic blood pressure, basic diastolic blood pressure information that you provide to us, in order to help the care organization more accurately confirm your personal information, we need to collect your name, blood type, ID number, contact name, mobile phone number information, Name, blood type, ID number, contact name and mobile phone number are non-required information. If you fill in the information voluntarily, you agree that we will process your above personal information according to the purposes and methods described in this Privacy Policy. If you refuse to provide it, the service may not be able to achieve the effect we intend to achieve, but it will not affect your use of other products and/or services.
(4) Services based on system authority
When we provide you with the following services, we will collect and use your personal information by opening the system permission. If you do not agree to enable the relevant rights, you will not be able to use our products and/or services normally.
You can view the status of the above permissions item by item in the Settings of your device, and you can decide whether to turn these permissions on or off at any time.
Please note that if you turn on any permission, you authorize us to collect and use relevant personal information to provide you with the corresponding services. If you turn off any permission, you cancel the authorization. We will no longer collect and use relevant personal information based on the corresponding permission, and we will not be able to provide you with the corresponding services. However, your decision to turn off permissions does not affect the collection and use of information previously conducted based on your authorization.
Our application permission application and usage instructions are as follows:
1. Camera/camera permissions: In order to bind your account to our product smart bed, you need to enable the camera/camera permissions to scan the QR code, if you do not enable the permissions, you will not be able to use our products and services.
2. Network rights: When you use any of our products and/or services, you need to use the network for data communication, if you do not enable this right, you will not be able to use our products and services.
3. Location permissions: In order to connect to our smart bed products, you need to enable location permissions. If you do not enable this permission, you will not be able to use our products and services.
4. Bluetooth permission: In order to connect our products to the distribution network of the APP, you need to enable Bluetooth permission, if you do not enable the permission, you will not be able to use our products and services.
5. Notification permission: If you need to use the message push function, you need to enable notification permission. If you do not enable this permission, the basic functions of the product will not be affected, but you will not be able to use the service.
We need to remind you that due to the difference of our products and services, the content provided to you is also different, so the basic and additional functions of the specific products and/or services (including the type and scope of your personal information collected by them) will also be different depending on the content of the products/services, and the specific products/services are actually provided. In addition, you understand and agree that the products and services we want to provide you are perfect, so we will constantly improve our products and services, including technology, which means that we may introduce new business features from time to time, may need to collect new personal information or change the purpose or way personal information is used. If a function or product/service that needs to collect your personal information is not explained in this Privacy Policy, we will separately explain to you the purpose, content, use mode and scope of the information collection by updating this Privacy Policy, prompts on the page, pop-ups, etc., and provide you with the method of your own choice and consent, and collect after obtaining your express consent. During this process, if you have any doubts about relevant matters, you can contact us through the way stated in this privacy policy "Eight, How to contact us", we will answer you as soon as possible.
In addition, you fully understand that in accordance with the law, we do not need your consent to process your personal information in the following circumstances:
(1) Necessary for the conclusion and performance of contracts to which the individual is a party, or necessary for the implementation of human resources management in accordance with the labor rules and regulations established by law and the collective contracts concluded by law;
2. Is necessary for the performance of statutory duties or statutory requirements;
3. necessary to respond to public health emergencies or to protect the life, health and property safety of natural persons in emergency situations;
4. Conduct news reporting, public opinion supervision and other acts in the public interest, and process personal information within a reasonable scope;
5. In accordance with the Personal Information Protection Law of the People's Republic of China, to process, within a reasonable scope, your self-disclosed or other legally disclosed personal information;
6. Other circumstances provided by laws and administrative regulations.
We promise not to provide, sell, rent, share or trade your personal information to any unrelated third party, unless we have your prior permission.
We also do not allow any third party to collect, edit, sell or distribute your personal information without compensation by any means. If any user using our products engages in the above activities, we have the right to immediately terminate the cooperation with the user.

• How do we share, transfer and publicly disclose your personal information
(1) Sharing
Your personal information is an important basis and part of the products and/or services we provide to you. For your personal information, we will only handle it for the purposes and scope described in this Privacy Policy or in accordance with the requirements of laws and regulations, and keep it strictly confidential. We will not share your personal information with third party companies, organizations and individuals, except under one or more of the following circumstances:
1. You make your own request;
2. We have obtained your express authorization in advance.
3. Other circumstances provided by laws and administrative regulations.
(2) entrusted handling
You understand and acknowledge that we may entrust an authorized partner to process your personal information in order to authorize the partner to provide you with certain services or perform functions on our behalf. We only entrust it to process your information for the lawful, legitimate, necessary, specific and clear purposes stated in this Privacy Policy, authorized partners can only access to the information needed to perform their duties, and we will require it not to use this information for any other purpose beyond the scope of the mandate through the agreement. If an authorized partner uses your information for a purpose not authorized by us, it will obtain your consent separately.
In order to ensure the stable operation and functional realization of our APP, so that you can use and enjoy more services and functions, our APP will be embedded in the SDK or other similar applications of third parties that cooperate with us. The third party SDKS we use are as follows:
1. Aurora SDK
Operator: Shenzhen Hexun Huagu Information Technology Co., LTD
Function: Message push
Types of personal information collected: Device information [Device identifier (including IMEI, IDFA, Android ID, GAID, MAC, OAID, IMSI, MEID, UAID, etc.)], network information and location information [Network information and location information includes: IP address, WiFi information, base station information, etc. 】
Privacy policy links: https://www.jiguang.cn/license/privacy;

2. Xiaomi PUSH
Operator: Xiaomi Technology Co., LTD
Function: Xiaomi push service
Types of personal information collected: You may need to authorize network, read and write external storage permissions, Involves operation logs, network information and includes phone model, version, device serial number, ICCID, IMSI, IMEI, MAC address, AndroidID, running process information, IP Address, Network type Network address, carrier type, mobile phone status information, application task list, device type, mobile phone operating system, hardware manufacturer, wifi information, Wifi list information, WLAN information, SSID, BSSID, OAID, unique device identifier, and application list
Privacy policy links: https://dev.mi.com/console/doc/detail?pId=1822;
3. Meizu PUSH
Operator: Zhuhai Meizu Communication Equipment Co., LTD
Function: Meizu push service
Types of personal information collected: You may need to authorize networks, read and write external storage, read phone status, Involves operation logs, network information and includes phone model, version, device serial number, ICCID, IMSI, IMEI.MAC address, AndroidID, running process information, IP Device information including address, network type, network address, carrier type, mobile phone status information, application task list, device type, mobile phone operating system, hardware manufacturer, Wifi information, Wifi list information, WLAN information, SSID, BSSID, OAID, and unique device identifier
Privacy policy links: http://static.meizu.com/resources/term/privacy8.html;
4. Huawei PUSH
Operator: Huawei Technologies Co., LTD
Function: Huawei Push service
Types of personal information collected: Collect your ID, application ID, application package name, server public IP address, receipt certificate and receipt address URL information, AAID(Application anonymous identity), application TOKEN, Topic subscription relationship, message delivery records, Token application records, display/click/close report records, and other information. HMS Core openld, storage permission, read device information (including phone model, version, device serial number, ICCID, IMSI, IMEI, MAC address, and Android ID). Information about running processes and IP addresses Address, network type, network address operator type, mobile phone status information, application task list, device type, mobile phone operating system, hardware manufacturer, Wifi information, Wifi list information, WLAN information, SSID, BSSID, OAID, unique device identification code and other device information), authorized network permissions, read network status, read WIFI status
Privacy Policy Links: https://consumer.huawei.com/cn/support/legal/approach-to-privacy/ and https://developer.huawei.com/consumer/cn/devservice/term;
5. OPPO PUSH
Operator: Guangdong Huantai Technology Co., LTD
Function: OPPO push service
Types of personal information collected: You may need to authorize networks, read and write external storage, read phone status, Involves operation logs, network information and includes phone model, version, device serial number, ICCID, IMSI, IME, MAC address, AndroidID, running process information, IP Device information including address, network type, network address, carrier type, mobile phone status information, application task list, device type, mobile phone operating system, hardware manufacturer, Wifi information, Wifi list information, WLAN information, SSID, BSSID, OAID, and unique device identifier
Privacy policy links: https://open.oppomobile.com/new/developmentDoc/info?id=10288;
6. VIVO PUSH
Operator: Weiwo Mobile Communication Co., LTD
Function: VIVO push service
Types of personal information collected: You may need to authorize networks, read and write external storage, read phone status, Involves operation logs, network information and includes phone model, version, device serial number, ICCID, IMSI, IME, MAC address, AndroidID, running process information, IP Device information including address, network type, network address, carrier type, mobile phone status information, application task list, device type, mobile phone operating system, hardware manufacturer, Wifi information, Wifi list information, WLAN information, SSID, BSSID, OAID, and unique device identifier
Privacy policy links: https://dev.vivo.com.cn/documentCenter/doc/366;
(3) Transfer
If we need to transfer personal information due to a merger, separation, dissolution, declaration of bankruptcy, etc., we will inform you of the recipient's name or name and contact information. Recipient will continue to comply with this Privacy Policy and other legal obligations. If the receiving party changes the original processing purpose and method, it will obtain your consent again.
(4) Public disclosure
Public disclosure is the act of releasing information to society or to an unspecified group of people. We will only publicly disclose your personal information in the following circumstances:
1. Based on your active choice and other individual consent;
2. We determine that you have violated laws and regulations or seriously violated the agreement or rules with us;
3. Disclosure permitted by laws and regulations.
Please be aware that even if we have obtained your authorization and consent, we will only publicly disclose your personal information for legal, legitimate, necessary, specific and clear purposes, and try our best to de-identify the personal information in the publicly disclosed content. You understand and acknowledge that the anonymized information cannot point to and identify you, is no longer your personal information, and its public disclosure does not require your authorization and consent.

4. Your rights with respect to your personal information
You have the following rights with respect to the personal information processed in our products and/or services. To facilitate you to exercise the following rights, we have provided you with operation guidelines and operation Settings on the relevant function page of the APP. If you have doubts or difficulties in the operation process, you can contact us through the way stated in this privacy policy "Eight, How to contact us" to control, we will deal with it for you in a timely manner in accordance with the requirements of laws and regulations.
(1) Right of inquiry, correction and supplement
You may contact us as stated in this Privacy Policy "How to Contact Us" : For some of your personal information, you may not be able to directly query, correct and supplement, you can contact us through this privacy Policy "eight, How to contact us" for you to query, correct and supplement, but we need to carry out the necessary verification of your identity, you need to provide us with the necessary identity verification information.
You can directly query your personal information on the relevant function page of the APP. If you need to correct and supplement, you can contact us through the way stated in "VIII. How to Contact Us" of this Privacy Policy to achieve correction and supplement, but we need to verify your identity and you need to provide us with the necessary identity verification information.
(2) Right of deletion
In general, we will only keep your personal information for the shortest period required by law and regulations. Under the following circumstances, you can directly request us to delete your personal information through the contact information stated in "VIII. How to Contact Us" in this Privacy Policy, except for anonymization or otherwise provided by laws and regulations.
1. We process your personal information in violation of laws and regulations;
2. We process your personal information without your express consent;
3. Our processing of your personal information is a material breach of our agreement with you;
4. Our processing purpose has been achieved, cannot be achieved, or is no longer necessary to achieve the processing purpose;
5. We stop providing products and/or services, or the retention period has expired.
If we decide to respond to your request for deletion, we will also notify the subject (if any) who has obtained your personal information from us at the same time, as far as possible, and ask them to delete it in a timely manner (unless otherwise provided by law or regulations, or these subjects have been independently authorized by you).
You understand and agree that when you delete information from our products and/or services, we may not be able to immediately delete the corresponding information from the backup system due to applicable legal and security technical restrictions, and we will securely store your personal information and limit further processing of it until the backup can be erased or anonymized.
(3) Right of claim
If you need a copy of your personal information, you can contact us through the way stated in this Privacy Policy "VIII. How to contact Us", after verifying your identity, we will provide you with a copy of your personal information in our services, except as otherwise stipulated by laws and regulations or as otherwise agreed in this Privacy Policy.

(4) The right to withdraw consent
If you want to change the scope of the authorization of the relevant functions, you can contact us by contacting us in the way stated in this Privacy Policy "VIII. How to Contact Us" and withdraw all authorization for us to continue processing your personal information.
When you cancel the authorization to process relevant personal information, we will no longer process the information, and we will no longer be able to provide you with the above-mentioned corresponding services; However, you acknowledge and agree that your change of authorization will not affect our processing of personal information based on your prior authorization.
(5) Right of cancellation
You can contact us to cancel your account (except as otherwise provided by laws and regulations or as otherwise agreed in this Privacy Policy) through this privacy Policy, once you cancel your account, you will not be able to use all products and services provided by us, so please exercise caution. Unless otherwise provided by laws and regulations, after the cancellation of the account, we will stop providing you with all our products and services, and all content, information, data and records under our products and services that you have used through the account will be deleted or anonymized in accordance with applicable laws and regulations.
(vi) To be informed in advance of the right to cease operation of products and/or services
We will continue to provide you with quality services. If some or all of our products and/or services are forced to stop operation due to special reasons, we will notify you in advance by sending push messages or other means to you in a prominent position, and will stop processing your personal information. At the same time, after exceeding the necessary and minimum period stipulated by laws and regulations, We will delete or anonymize the personal information we hold about you.

5. How do we store and protect your Personal information
(1) Storage of personal information
1. Storage location: We store your personal information in the territory of the People's Republic of China in accordance with laws and regulations. At present, we do not have a cross-border storage of your personal information or provide personal information abroad. If it is necessary to store or provide personal information overseas, we will separately inform you clearly (including the name or name of the overseas recipient, contact information, processing purpose, processing method, type of personal information and the way and procedure for you to exercise your legal rights to the overseas recipient, etc.) and obtain your authorization and consent again. At the same time, the recipient will be strictly required to process your personal information in accordance with this privacy policy and other relevant laws and regulations.
2. Storage period: We will retain your personal information for the shortest period necessary for the purpose of providing our products and services. After the above storage period, we will delete or anonymize your personal information, except as otherwise provided by laws and regulations.
(2) Protection measures for personal information
We have always attached great importance to the protection of users' personal information security, to this end, we have adopted industry-standard security technology measures and supporting organizational structure and management system and other multi-layer protection measures to minimize the risk of your information being leaked, damaged, misused, unauthorized access, unauthorized disclosure and change. Includes:
1. Technical measures for data security
(1) In terms of data security transmission, cryptographic technologies such as transport layer security protocols are adopted to prevent transmission links from being intercepted by sniffing and eavesdropping through Https and other means, and a secure privacy data transmission environment is established to ensure the privacy and integrity of data transmission;
(2) In terms of data security storage, classify data and take additional security protection measures such as encrypted storage;
(3) The security control of data access and use, the implementation of strict data access rights control mechanism to prevent unauthorized reading, copying, modifying, deleting or removing data;
(4) Establish a complete audit mechanism to monitor and audit the whole process of the data life cycle to prevent unauthorized access, public disclosure, use, modification, artificial or accidental damage or loss of your personal information;
(5) Other measures to achieve data security protection.
2. Data security organization and management measures
(1) Regularly organize employees to participate in security and privacy and personal information protection related training and require them to complete the required assessment to strengthen employees' awareness of the importance of personal information protection;
(2) Establish a good coordination mechanism with regulators and third-party assessment agencies to resist and deal with various information security threats in a timely manner, and provide all-round protection for your information security;
(3) Other feasible safety organization and management measures.
3. Cooperation agreement terms guarantee
(1) Before we collect your personal information indirectly from a third party, we will explicitly require the third party in written form (such as cooperation agreement, commitment) to collect and process (such as sharing) personal information after obtaining your express consent, and require the third party to make a commitment to the legality and compliance of the source of personal information at the level of written agreement. If the third party violates the act, we will clearly ask the other party to bear the corresponding legal responsibility;
(2) Before we share your personal information with our business partners, we will strictly require the partners' information protection obligations and responsibilities, and write the requirements into our agreement with our business partners, we will continue to monitor and review, once the business partners have any violation, we will bear the corresponding legal responsibilities;
(3) Contents explicitly agreed in other cooperation agreements.
(3) Handling of security incidents
If a personal information security incident unfortunately occurs, we will, in accordance with the requirements of laws and regulations, promptly inform you of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions you can independently prevent and reduce risks, and the remedial measures for you. We will timely inform you of the relevant information of the incident by email, letter, telephone, push notification, etc. When it is difficult to inform the personal information subject one by one, we will take a reasonable and effective way to release the announcement. At the same time, we will also take the initiative to report the disposal of personal information security incidents in accordance with the requirements of regulatory authorities.
Please be aware and understand that the Internet is not an absolutely secure environment. If you find that your personal information is leaked, especially your account or password is leaked, please contact us immediately in accordance with the methods stated in "VIII. How to Contact Us" of this Privacy Policy, so that we can take appropriate measures to protect your information security.

6. Protection of minors
We do not provide products and/or services to minors under 14 years of age or process the personal information of minors under 14 years of age. We take appropriate measures to ensure that the personal information of minors is not processed by us. If we become aware that personal information has been collected from minors, we will immediately delete that personal information. If you are the guardian of a minor and you believe that the minor has provided us with personal information, please contact our Personal Data Protection Officer to ensure that the personal information is deleted immediately and that the minor unsubscribing from or disusing any applicable services.

• Updates to this Privacy Policy
We encourage you to review our Privacy policy every time you use our products or services. In order to provide you with better services, we will update the terms of this Privacy Policy according to the update of the product and the relevant requirements of laws and regulations, and such updates form part of this Privacy policy. If such updates result in a material reduction or material change of your rights under this Privacy Policy, we will notify you by prominently indicating or sending you push messages or otherwise before this Privacy Policy becomes effective. If you continue to use our Services, you fully read, understand and agree to be bound by the revised Policy. In order to protect your legitimate rights and interests, we suggest that you can regularly check this Privacy Policy in the "My" - "Settings" - "About Shenghe Zhikang" - "Privacy Agreement" page of the APP.
The above "material changes" include, but are not limited to:
1. Significant changes in our service model. Such as the purpose of processing personal information, the type and method of processing personal information;
2. We have made significant changes in our ownership structure, organizational structure, etc. Such as business adjustment, bankruptcy merger and acquisition caused by the owner change;
3. The main object of personal information sharing, transfer or public disclosure has changed;
4. Significant changes in your rights to participate in the processing of personal information and the way in which they are exercised;
5. We are responsible for handling changes in personal information security contact methods and complaint channels;
6. Other important or likely to seriously affect your personal rights and interests.

• How can I contact us
If you have any questions about the implementation of this Privacy policy or the use of our products and/or services in relation to privacy protection (including questions, complaints, etc.), we have specially provided you with feedback channels, hoping to provide you with satisfactory solutions:
You can contact our Personal Data Protection Officer directly as follows:
Email: DPO@keeson.com
Tel: 0573-83852717
Add: No. 158 Qiumao Road, Wang Jiangjing Town, Xiuzhou District, Jiaxing City, Zhejiang Province
After receiving your comments and suggestions, we will reply to you as soon as possible within 30 days after verifying your user identity. Under normal circumstances, we will not charge you for this service fee. However, you understand and acknowledge that we will not be able to respond to your request under the following circumstances:
1. Related to our performance of obligations stipulated by laws and regulations;
2. Directly related to national security and national defense security;
(3) Directly related to public safety, public health or major public interests;
(4) Directly related to the investigation, prosecution and trial and execution of crimes;
5. There is sufficient evidence that you have subjective malice or abuse of rights;
6. In order to protect the life, property and other major legitimate rights and interests of you or other individuals, but it is difficult to obtain your authorization and consent;
7. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals and organizations;
8. Involving trade secrets;
9. Other circumstances stipulated by laws and regulations. If you are not satisfied with our response, or our handling of your personal information infringes on your legitimate rights and interests, and we still refuse to improve after your feedback to us, you can complain to industrial and commercial, public security and other regulatory authorities.

• Other
​ Any dispute related to this Privacy policy shall be settled amicably through negotiation between the parties. If no settlement can be reached through negotiation, you agree to submit the dispute to the people's court with jurisdiction where the defendant is located for litigation settlement.
The headings of this Privacy Policy are for convenience and reading only and do not affect the meaning or interpretation of any provisions in the main text.